Business Analyst

Africell, the pan-African mobile telecommunications company, is recruiting a Business Analyst – Mobile Money, to be based in Luanda, Angola.

Role

Key Accountabilities

• Gather, analyze, document, and validate business requirements for Mobile Money products and services.
• Work closely with business stakeholders, product managers, IT teams, developers, operations, compliance, and customer support teams.
• Analyze business processes and identify opportunities for improvement, automation, and service optimization.
• Translate business needs into functional requirements, user stories, use cases, and acceptance criteria.
• Support the design, development, testing, and implementation of Mobile Money features and enhancements.
• Coordinate User Acceptance Testing (UAT), validate business scenarios, document defects, and ensure requirements are met.
• Analyze business performance indicators, transaction trends, customer behavior, and service adoption to identify growth opportunities.
• Support the integration of Mobile Money platforms with banks, merchants, payment gateways, APIs, and other financial service providers.
• Collaborate with stakeholders to ensure compliance with applicable regulatory requirements, KYC, AML, and transaction monitoring processes.
• Prepare business reports, process flows, requirement specifications, and presentations for management.
• Support product launches, change management, and continuous improvement initiatives.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Finance, Economics, Computer Science, or a related field.
• 3 – 5 years’ experience as a Business Analyst, preferably in Mobile Money, fintech, telecommunications, banking, or digital financial services.
• Experience in requirements gathering, business process mapping, stakeholder management, and UAT.
• Good understanding of Mobile Money products, including wallet services, P2P transfers, bill payments, merchant payments, cash-in/cash-out, and agent networks.
• Knowledge of Agile methodologies, Scrum, and tools such as Jira, Confluence, Visio, or similar platforms.
• Familiarity with APIs, payment systems, digital wallets, and financial transaction workflows is an advantage.
• Purpose-driven work: Every call connected, every byte of data delivered, and every mobile money transaction completed brings someone closer to opportunity, education or a loved one. Your work truly matters.
• Growth opportunities: We invest in our people through training, mentorship, and career mobility, including partnerships with some of the world’s top educational institutions.
• Inclusive culture: We promote and empower local talent and maintain an environment in which diverse perspectives are encouraged.
• Innovation at heart: We understand our African operating markets, and we tailor our technology and services to meet their specific needs and challenges.
• Community impact: We support the communities we operate in, not just through mobile services, but through jobs, partnerships, and development initiatives.