IT Assistant

• How you can make a difference:
• Job Purpose:

Key Accountabilities

• Support Implementation and Effective functioning of IT Management Systems and Strategies
• Ensure compliance with corporate information management and technology standards, guidelines and procedures for the Country Office technology environment.
• Provide support for the use of Quantum and Business Management System (UNFPA and WHO’s implementation of Enterprise Resource Planning respectively) functionality for improved business results and improved client services.
• Provide inputs to preparation of results-oriented work plans.
• Train users on new systems and orient newcomers on UNFPA and WHO web, intranet and ERP systems
• Provide and adapt interpretations to IT policies and practices for staff
• Ensure compliance of IT activities with UNFPA and WHO’s rules, regulations, policies and strategies; proper design and functioning of the IT and MIS systems.
• Serve as the first point of contact for IT Services for both UN agencies.
• Manage installation of commercial and in-house developed software and related upgrades.
• Ensure the upgrading of patch and anti-virus programmes on a timely basis.
• Ensure monitoring of file server traffic, usage and performance on a frequent and regular basis.
• Supervise and support the filing index and structure so that information retrieval is easy.
• Manage outsourcing, undertake preliminary negotiations on information technology-related contracts, monitor vendor performance, and recommend necessary action to management on satisfactory completion of work and deliverables.
• Performs the functions of information technology help desk for the Country Office
• Ensure that desktop, laptop and server passwords and related policies are in line with established corporate standards;
• Management of security and administrative rights to PCs and laptops.
• Provide support to users in virus detection, removal and prevention. Ensure that unauthorized software is not loaded onto computers.
• Implement Business Continuity Plans (BCPs) in case of emergency (from an Information Technology perspective)
• Overseeing Network Support, Administration and Knowledge Management
• Troubleshooting and monitoring of network problems.
• Responding to user needs and questions regarding network access for both UN agencies.
• Support establishment of Country Office databases e.g. e-filing, electronic library directory, consultancy database, and database for common vendors; ensures orientation and coaching provided to staff on these databases/systems.
• Support development and maintenance of a library of IT related reference materials.
• Manage the IT inventory and stock of supplies and spare parts.
• Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required.
• Provision of IT support to key events for both UN agencies as well as implementing partners.
• Manage the telephone system, printing and circulating monthly bills and make sure private bills are paid according to both UN agencies regulations.
• Ensure that Information Technology related utility bills are paid on time.
• Recommend and assist in the procurement of IT equipment and services according to MIS standards and specifications.
• Participate in inter-agency working groups to ensure both UN agencies’ issues and concerns are represented, including Business Operating Strategies (BOS).
• C. General Support
• Stand-in for other team members on selected functions as may be required.
• Carry out any other duties as may be required by UNFPA and WHO leadership.
• Qualifications and
• Completed Secondary Level Education required.
• First level university degree preferred in IT, Computer Science, Management Information Systems, business administration or related field.
• 5 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience in web design
• Relevant certifications in hardware and software management and application required, including Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP).
• Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate Information Technology security and viral protection systems, ERP.
• Some experience in client support such as a Help Desk or User Support Unit.
• Advance knowledge of spreadsheet and database packages, experience in handling web-based management systems and ERP systems.
• Ability to provide input to business processes re-engineering, elaboration and implementation of new systems.
• Previous experience with a multilateral or international organization, notably with United Nations (UN) is highly desirable
• Demonstrated ability to work in a team
• Fluency in oral and written Portuguese and English is required. Working knowledge of another UN Official Language is an asset.
• Values:
• Exemplifying integrity.
• Demonstrating commitment to UNFPA and the UN system.
• Embracing cultural diversity.
• Embracing change.
• Core Competencies:
• Achieve results
• Being accountable
• Developing and applying professional expertise/ business acumen
• Thinking analytically and strategically
• Working in teams/ managing ourselves and our relationships
• Communicating for impact.
• Functional Skill Set:
• Advocacy/Advancing a policy-oriented agenda
• Implementing management systems.
• Business acumen and ability to multi-task and balance competing priorities.
• Leveraging the resources of national governments and partners/ building strategic alliances and partnerships
• Developing IT standards and applications
• Managing data, information and workflow IT Management
• Delivering results-based programmes
• Technical Understanding of the areas of work
• Proficiency in latest office and multimedia software applications
• Compensation and
• UNFPA Work Environment:
• click here to learn more: https://www.unfpa.org/diversity-equity-inclusion
• Disclaimer: