Medical Delegate

JOB PROFILE – MEDICAL DELEGATE

Group Company: Shalina Angola

Designation: Medical Delegate

Office

Location: Luanda, Angola (subject to assigned territory)

Position description:

Responsible for promoting the company's pharmaceutical products to healthcare professionals, including doctors, pharmacists, and other relevant stakeholders. The role involves communicating accurate product information, developing professional relationships, supporting product awareness, and contributing to sales growth in accordance with company strategies, ethical standards, and applicable regulations.

Primary

Key Accountabilities

• Promote and communicate accurate scientific and product information to healthcare professionals.
• Conduct regular visits to doctors, pharmacists, hospitals, clinics, and pharmacies within the assigned territory.
• Present product indications, benefits, usage guidelines, and relevant scientific information in accordance with approved materials.
• Achieve assigned sales, coverage, and product promotion targets.
• Develop and maintain strong professional relationships with healthcare professionals.
• Prepare and execute daily, weekly, and monthly visit plans.
• Monitor market trends, competitor activities, and customer feedback.
• Prepare visit reports and maintain accurate customer records in the designated reporting system.
• Support the implementation of product promotion strategies and marketing campaigns.
• Ensure compliance with company policies, pharmaceutical regulations, and ethical promotional practices.
• Participate in product training sessions, sales meetings, and scientific presentations.
• Support product launches and promotional initiatives.
• Identify business opportunities and provide market intelligence to management.
• Follow up on customer feedback and communicate relevant information to the appropriate departments.
• Collaborate with sales, marketing, training, and other relevant teams.
• Maintain professional conduct and protect the company's reputation.
• Reporting Designation: Medical Delegate Supervisor / Sales Manager (confirm internal structure).
• Reporting Department: Sales and Marketing / Medical Promotion (confirm official department).
• Category: Higher Education.
• Field specialization: Pharmacy, Nursing, Medicine, Biology, Life Sciences, or related healthcare fields.
• Degree: Bachelor's Degree / Licenciatura preferred.
• Academic score: Not specified; subject to company policy.
• Institution tier: Recognised and accredited higher education institution.
• Pharmaceutical product knowledge.
• Medical and scientific communication.
• Sales techniques and promotional strategies.
• Territory management and call planning.
• Customer relationship management.
• Pharmaceutical ethics and applicable regulatory requirements.
• Product-specific training and assessment.
• Industry: Pharmaceutical, healthcare, medical products, or related industries.
• Role: Medical Delegate, Pharmaceutical Sales Representative, Medical Representative, or a similar commercial healthcare role.
• Years of

Experience

• Achievement of monthly and annual sales targets.
• Number of healthcare professional visits completed.
• Call plan execution rate.
• Customer coverage and frequency of visits.
• Product promotion effectiveness and growth.
• Territory sales performance.
• Quality and timeliness of reporting.
• Customer relationship development and engagement.
• Product knowledge assessment results.
• Compliance with promotional guidelines and company procedures.
• Commercial orientation and results focus.
• Effective communication and presentation.
• Relationship building and networking.
• Planning and territory management.
• Negotiation and persuasion.
• Analytical thinking and problem-solving.
• Accountability and self-motivation.
• Resilience and adaptability.
• Professional ethics and integrity.
• Teamwork and collaboration.
• Pharmaceutical products and their approved indications.
• Basic medical and pharmaceutical terminology.
• Healthcare professionals and the healthcare system.
• Pharmaceutical market dynamics and competitor products.
• Sales and promotional techniques.
• Customer relationship management.
• Territory planning and sales reporting.
• Applicable pharmaceutical regulations and ethical promotional standards.
• Scientific and product presentations.
• Persuasive communication and active listening.
• Sales negotiation and relationship management.
• Customer prospecting and follow-up.
• Planning and organising field visits.
• Report writing and data analysis.
• Microsoft Office and CRM or sales reporting systems.
• Time management and territory organisation.
• Physical: Ability to travel regularly within the assigned territory and conduct field visits to healthcare facilities.
• Other: Ability to meet sales targets, work independently, communicate scientific information accurately, manage customer relationships, and adapt to changing market conditions.
• Travel: Frequent local travel within the assigned territory; occasional travel to other provinces when required.
• Vehicle: Valid driving licence and access to a vehicle may be required, depending on company policy and territory assignment.
• Work Permit: Valid authorisation to work in Angola, in accordance with applicable legislation.
• Pay Rate: According to the approved salary structure, job grade, and company compensation policy.
• Contract Types: As defined by company policy and applicable Angolan labour legislation.
• Time Constraints: Full-time position, with
• Compliance Related: Compliance with pharmaceutical regulations, approved product information, ethical promotion standards, internal policies, and applicable Angolan legislation.
• Union Affiliation: Not specified; subject to company policy and applicable legislation.